2 of 2 Remote Customer Experience Jobs in Midlothian

the office). Purpose of the Role: As a Business Analyst, you'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to enhance the Travel and International Payments proposition and providing your expertise. Working in sprints as part of a self … organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value. As a … Business Analyst you will be responsible for: Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly. Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes. Managing incidents effectively and looking for opportunities to increase resilience within More ❯

technology decisions, leveraging cloud-native, scalable, and secure solutions on Microsoft Azure. Work closely with Product Managers and UX Designers to translate business and customer needs into technical solutions that deliver measurable impact. Encourage experimentation with AI, automation, and machine learning to improve engineering efficiency and enhance customer … alignment between engineering, product, and business goals. Advocate for secure coding practices and ensure applications meet performance, reliability, and compliance standards. About the candidate Experience leading and mentoring technical teams in an Engineering Lead, Tech Lead, or similar role. Strong experience in .NET (C#), JavaScript/TypeScript and … or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values More ❯