3 of 3 Remote Customer Service Jobs in Midlothian

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full More ❯

strategic technical discussions, solution architecture design, implementation support and long-term client management. You'll collaborate across engineering, product, and sales teams to ensure we deliver best-in-class service and innovation. Key Responsibilities Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful … deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content … creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in Edinburgh or are within commutable distance Solid experience in DevOps and Platform Engineering Git and version control workflows Security engineering tools and practices: SAST More ❯

empower the UK by deepening relationships with customers, future-proofing their finances, and protecting them from the unexpected. This includes various products like General and Protection Insurance, direct-to-customer services, advisor-led and employer pensions, annuities, and investment products.We're looking for a candidate who can combine a mix of business acumen, technical prowess, architectural expertise, and personal … business control, solution development, and design Detailed technology knowledge across various topics including (but not limited to) domain driven models, microservices, event-driven design, hybrid cloud deployment models, cloud service provider technologies, CRM, business process management, devops, CI/CD, modern data paradigms, cyber security, resilience by design and sustainability. You've worked in established complex organisations with large … customer bases so have a good appreciation of the non-functional considerations and crafting systems accordingly. Architectural expertise, including feasibility assessments and road-mapping Personal strengths: agile mindset, digital approach, strong communication, leadership, and alignment with company values About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society More ❯