2 of 2 IT Analyst Jobs in Midlothian

The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing timely and effective desktop support to all staff via the company helpdesk system. Key duties include managing hardware assets and software licenses through IT systems, as well as generating relevant reports. A strong working knowledge of the … Microsoft Office suite (including Teams), Microsoft Windows operating systems (Windows 11 and above), Sophos Central, and other common office applications is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst will be expected to support. The role also involves assisting remote staff using VPNs and other remote access tools. The … successful candidate will be responsible for configuring and deploying IT assets in accordance with company policies and standard configurations. Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize support requests effectively, while maintaining a focus on business needs, is essential to succeed in this role. Requirements Strong communication skills, both verbal and written More ❯

bright, customer focussed talent to join our Service Desk team. Although previous experience in this role is desirable what we really want is someone with a basic understanding of IT, a willingness to learn fast and an excellent way with people. We will provide any training that is needed to bring you up to speed technically if required. You … will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with. The role will be part of a rota providing Service Desk cover between 8am and … role. Jobholders must also hold a current driving licence. Desirable ITIL Foundation Qualification Customer care CLOSING DATE - Sunday 15th June INTERVIEW DATE - 3rd-4th July Job Advert Position Title: IT Support Analyst Directorate: Place Location: Midlothian House Hybrid Working: Yes Contract Status: Permanent Hours of Work: 21 hours per week Working Pattern: Wednesday - Friday Weeks per year More ❯