22 of 22 IT Analyst Jobs in Scotland

The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing timely and effective desktop support to all staff via the company helpdesk system. Key duties include managing hardware assets and software licenses through IT systems, as well as generating relevant reports. A strong working knowledge of the … Microsoft Office suite (including Teams), Microsoft Windows operating systems (Windows 11 and above), Sophos Central, and other common office applications is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst will be expected to support. The role also involves assisting remote staff using VPNs and other remote access tools. The … successful candidate will be responsible for configuring and deploying IT assets in accordance with company policies and standard configurations. Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize support requests effectively, while maintaining a focus on business needs, is essential to succeed in this role. Requirements Strong communication skills, both verbal and written More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Infrastructure & Support Employment Type: Permanent - Full Time Location: Glasgow Reporting To: IT Manager Description Working as a member of the wider Infrastructure & Support team, you will provide 1st/2nd line support to ensure the effective resolution of technical issues, the smooth operation of IT systems, and … the delivery of high quality service to our end users. As an IT Support Analyst, you will play a key role in troubleshooting, escalating, and resolving user issues while maintaining a strong focus on customer satisfaction and contributing to the overall reliability of the IT environment. Key Responsibilities User Support Provide support to end users via phone … related to hardware, software, network connectivity, and user accounts. Escalate unresolved or complex technical issues to Systems Administrator with detailed ticket notes. Assist end users in understanding and utilising IT systems effectively, offering guidance on best practice. Sprint Participation Contribute towards delivery of prioritised tasks that improve operational output and efficiency. Collaborate with team members to ensure sprint goals More ❯

Evolve IT is delighted to be exclusively partnering with a leading beverages company based in Edinburgh, to recruit a new IT Support Assistant . The role has become vacant, as an existing member of the team has just been promoted! This is a brilliant opportunity for an entry level applicant to join a close-knit IT support … team, that provides essential support and maintenance for a range of IT systems, across multiple sites, ensuring a seamless operational environment can meet the demands of this growing business. The ideal candidate will have entry level experience as an IT Support Analyst, who delivers 1st and 2nd line technical support to customers, while working collaboratively within the … team. Responsibilities: Manage and prioritize allocated workload to provide timely support to front line IT queries. Liaise effectively with 3rd party IT suppliers and internal support teams when needed. Conduct root cause analysis of IT equipment issues and recommend appropriate solutions. Ensure all IT equipment is properly set up and installed. Maintain thorough documentation of incidents More ❯

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits PermanentPosted Date: 01/07/25Start Date: Jul – Sep 26Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to … deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst: Deliver second-line support for desktops, laptops, mobile devices … operating systems and business applications up to date and secure. Take part in deploying new systems and software, assisting with installation, integration, and user readiness. Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines. Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team. Background of the IT More ❯

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on … site support, including travel to international offices up to six times a year. You'll also benefit from a dedicated annual IT training budget. Core Tech You’ll Work With: Windows 7/10 – installation, configuration, support Windows Server technologies Office 365 Admin Active Directory – user/admin management Microsoft Exchange Azure (Fundamentals preferred) MDM administration (Intune) VPN/ More ❯

Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group 3 days ago Be among the first 25 applicants Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group Description At EQ Accountants, we believe that at the core of our success … Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness, fairness, and integrity in everything we do. We Make It Count: We're quietly brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role … overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel at maintaining our IT processes and systems, and through your contribution to continuously improving our IT infrastructure, you’ll help to optimise business performance and More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Dundee Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness, fairness, and integrity in everything we do. We Make It Count: We're quietly brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role … overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel at maintaining our IT processes and systems, and through your contribution to continuously improving our IT infrastructure, you’ll help to optimise business performance and More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Forfar Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness, fairness, and integrity in everything we do. We Make It Count: We're quietly brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role … overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel at maintaining our IT processes and systems, and through your contribution to continuously improving our IT infrastructure, you’ll help to optimise business performance and More ❯

Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness, fairness, and integrity in everything we do. We Make It Count: We're quietly brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role … overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel at maintaining our IT processes and systems, and through your contribution to continuously improving our IT infrastructure, you’ll help to optimise business performance and … your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to enable EQ to deliver its vision and strategic objectives by: Ensuring that all IT systems and infrastructure are consistently operational and stable to meet their purpose. Diagnosing, repairing and maintaining hardware and software components, setting up and configuring computer networks and providing generalist More ❯

Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness, fairness, and integrity in everything we do. We Make It Count: We're quietly brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role … overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel at maintaining our IT processes and systems, and through your contribution to continuously improving our IT infrastructure, you’ll help to optimise business performance and … your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to enable EQ to deliver its vision and strategic objectives by: Ensuring that all IT systems and infrastructure are consistently operational and stable to meet their purpose. Diagnosing, repairing and maintaining hardware and software components, setting up and configuring computer networks and providing generalist More ❯

To apply Direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous improvement of … be responsible for monitoring, maintaining, and enhancing the live RPA environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where possible to achieve More ❯

variety of projects. The role Primary Duties To maintain and deploy the firms laptop and desktop operating systems and applications. To test, commission and install new software, hardware and IT systems. Contribute to the development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager. Secondary Duties To provide 2nd More ❯

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits Permanent Posted Date: 01/07/25 Start Date: Jul – Sep 25 Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh. This is a great opportunity for a hands-on … IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst: Deliver second-line support for … operating systems and business applications up to date and secure. Take part in deploying new systems and software, assisting with installation, integration, and user readiness. Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines. Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team. Background of the IT More ❯

Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly. Key duties will include: First-line IT technical support: general support of users on the … barcode scanners, laptops, and desktop PCs Maintain inventory of end-user hardware/software in Terumo Aortic asset management systems Create and update documentation and SOPs for 1st line IT support processes Perform general network administration Liaise with external technical support for unresolved issues Participate in ad-hoc projects as required Assist with other IT support tasks as … outlined in the IT Road Map Qualifications and Experience Experience in Service Desk/desktop support in a Windows environment Knowledge of Windows Server, Active Directory, and Network Administration Experience with Exchange Server, MS Office 365 Desirable skills include Microsoft Certification, SQL Server, Linux, network troubleshooting (TCP/IP, LAN, WAN), Ivanti ITSM, firewalls/VPN ERP experience, particularly More ❯

IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk … Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to … work for in the health and social care sector. Overview IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s More ❯

The Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required. Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service. Hours of Work - The working hours are 37.5 hours per week … Monday to Friday, between the hours of 12pm and 12am Key responsibilities of the role include: Contribute to the effective operation and management of the Service Desk to ensure it provides quality, correct and timely information and services to its clients Daily tasks may include but are not restricted to: Day-to-day user support and liaison with IT More ❯

IT Support Analyst (Part Time) Part Time – 20 hours per weekFlexible working patterns across 2 – 4 days per week Midlothian (2 days required in office per week)Posted 26/06/2025Applications Welcome ASAPImmediate Start Preferred Meraki Talent is looking to hire a Part time IT Support Analyst to join one of their not-for … act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business. Key Responsibilities of the IT Support Analyst Deliver hands-on support for internal business platforms, including CRM and membership systems. Provide first-line technical assistance to users, including issue resolution, user setup, and … internal systems through testing, reporting, and user training. Contribute to ongoing technology projects, helping to monitor progress and suggest improvements. Step in during absence cover to ensure continuity of IT support, including hardware and software provisioning. Background of the IT Support Analyst Demonstrated experience in an IT Support or Systems Support role Strong problem-solving skills More ❯

IT Support Analyst (Part Time) Part Time – 20 hours per week Flexible working patterns across 2 – 4 days per week Midlothian (2 days required in office per week) Posted 26/06/2025 Applications Welcome ASAP Immediate Start Preferred Meraki Talent is looking to hire a Part time IT Support Analyst to join one of … act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business. Key Responsibilities of the IT Support Analyst Deliver hands-on support for internal business platforms, including CRM and membership systems. Provide first-line technical assistance to users, including issue resolution, user setup, and … internal systems through testing, reporting, and user training. Contribute to ongoing technology projects, helping to monitor progress and suggest improvements. Step in during absence cover to ensure continuity of IT support, including hardware and software provisioning. Background of the IT Support Analyst Demonstrated experience in an IT Support or Systems Support role Strong problem-solving skills More ❯

Are you passionate about leading digital transformation and delivering innovative, user-focused solutions? We're seeking an experienced IT Business Analyst to play a pivotal role in modernising business information management and driving operational efficiency through cloud migration and data-driven strategies. Key Responsibilities Conduct detailed impact assessments of current business processes and application usage. Capture how end … goals. Produce business process models, use cases, business rules, user stories, UML diagrams, storyboards, and wireframes/prototypes to communicate requirements to both technical and business teams. Work with IT infrastructure, software development teams, and external suppliers to ensure accurate understanding and implementation of business requirements. Monitor and report on benefits delivery, ensuring solutions meet intended business value and … performance targets. Essential Skills and Experience Proven expertise in IT business analysis within medium to large technology change programmes. Strong track record managing business requirements from inception to delivery with quality and time management. Skilled in documenting requirements, use cases, business rules, process flows using UML, wireframing, and prototyping tools. Excellent interpersonal, stakeholder management, interviewing, presentation, and relationship-building More ❯

on your skills and experience — talk with your recruiter to learn more. Base pay range Edinburgh, 30k + 11% pension This role is based on-site at Edinburgh Park. IT Service Desk Analyst Your new company An exciting opportunity for an experienced IT Service Desk Analyst to join a successful fintech organisation and help them shape … with many leading organisations within the financial services sector. They employ around 150 staff and have a modern HQ office in Edinburgh. Your new role Working closely with the IT Service Desk Manager, you will ensure that effective support is provided across IT operations and the service desk operates efficiently and gives confidence to the business. You will … as time, success rates, and customer satisfaction. As this service is being brought in house for the first time, you will be the main point of contact for any IT and service issues across the organisation. It's essential you have strong communication skills and liaise with users at all levels. What you'll need to succeed You More ❯

IT Business Analyst- 6 month contract - Glasgow -£400-£450 outsideIR35 One of Loriens leading Public Sector Clients are looking for a highly experienced IT Business Analyst to join their team on an initial 6 month contract . Project Scope: New digital transformation application solution projects, including Witness Gateway, Defence Agent Service and Digital Evidence Sharing Capabilities. … and transitioning from legacy systems like My Documents and shared drives to secure Microsoft 365 cloud solutions. Well-developed and proven analytical capabilities and demonstrable knowledge of applying appropriate IT business analysis methods/techniques to explore, define and deliver stakeholder requirements. Experience of leading or working in a medium to large technology change programme. Experience of owning and More ❯

IT Business Analyst- 6 month contract - Glasgow -£400-£450 outsideIR35 One of Loriens leading Public Sector Clients are looking for a highly experienced IT Business Analyst to join their team on an initial 6 month contract . Project Scope: New digital transformation application solution projects, including Witness Gateway, Defence Agent Service and Digital Evidence Sharing Capabilities. … transitioning from legacy systems like My Documents and shared drives to secure Microsoft 365 cloud solutions. Essentials: Well-developed and proven analytical capabilities and demonstrable knowledge of applying appropriate IT business analysis methods/techniques to explore, define and deliver stakeholder requirements. Experience of leading or working in a medium to large technology change programme. Experience of owning and More ❯