3 of 3 Remote IT Analyst Jobs in Midlothian

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break … rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance … and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line IT Service Desk Analyst Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements More ❯

the key themes shaping the market, through either public markets or alternative asset classes. About The Role The purpose of the role is to ensure the effective design of IT services, aligning with strategic business objectives and service management principles, overseeing their acceptance by IT support teams in readiness for going live in our production environment. You will … work with multiple stakeholder groups to design IT services and ensure their requirements are fulfilled by delivery teams. You will also provide value-add IT service impact information to support the delivery of new and changed services. Key Responsibilities Establish and maintain strong and productive relationships with key stakeholders at all levels of Aberdeen PLC and our strategic … suppliers. Be the IT service management expert on programmed and B.A.U IT delivery work - assessing IT service design requirements and scoping service design and transition work accordingly Deliver IT service designs and IT support models to enable optimised management of IT services Ensure appropriate arrangements are agreed and documented for early life support, immediately More ❯

Hours: Full-time Location: Hybrid - Edinburgh Closing Date: 19 September 2025 Ref: GM1278 Working within the IT team at Energy Saving Trust, as IT Service Desk Analyst you will be responsible for the resolution of first- and second-line support requests, incidents, IT queries and the day-to-day IT support requirements of our userbase … list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four service desk analysts and one IT Administrator supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London and Edinburgh offices where the IT team are positioned to … matter what work we are engaged in, to enjoy what we do and remain focused on why we do it. This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process. The role You will provide a first-class IT service to our userbase, ensuring the highest levels of More ❯