2 of 2 Incident Management Jobs in Midlothian

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...