2nd Line IT Support Engineer
- Hiring Organisation
- Cathcart Technology
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
actively supports professional development through funded certifications and training. Key Responsibilities ** Providing 2nd line support across a varied client base ** Troubleshooting Microsoft 365, Windows, macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets through to resolution ** Maintaining accurate technical documentation ** Delivering excellent customer … service What We're Looking For ** Commercial experience in a 2nd Line IT Support role ** Strong Microsoft 365, Windows and Mac support experience ** Solid networking and fault-finding skills ** Excellent communication and documentation skills ** Full UK driving licence (essential) ** MSP experience (desirable) ** Microsoft, CompTIA or similar certifications (desirable ...