2nd Line / 3rd Service Desk Analyst
Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Gold Group Ltd
software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user More ❯
Employment Type: Full-Time
Salary: £28,000 - £40,000 per annum
Posted: