Service Design Engagement Lead
Edinburgh, Midlothian, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
adventure just might start here. We have an amazing opportunity for someone to join our Service Design Centre of Excellence as a Service Design Engagement Lead focusing on developing and implementing engagement strategies to enhance awareness and understanding of customer journey capabilities and service design across the bank. … customer experience. Producing and distributing internal communication materials (newsletters, case studies, best practice guides) that highlight successful service design projects, methodologies, and outcomes. Identifying engagement metrics to monitor the success and effectiveness of comms and engagement efforts, in line with Centre of Excellence maturity. Collecting feedback from teams … of communication best practice, with proven experience developing and executing internal communication strategies Proficiency in using multiple communication channels and approaches Strong background in stakeholder engagement and management, including engagement metrics Experience in organising and coordinating workshops, training, and knowledge-sharing sessions. Demonstrated ability to produce engagement More ❯
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