business analysis artefacts Strong analytical and problem-solving capabilities with the ability to work through ambiguity and complexity Experience using data, reporting, and analytics to support decision-making and service improvement Excellent workshop facilitation, stakeholder engagement, and communication skills Ability to challenge constructively and influence stakeholders across business and technical … benefits realisation approaches Understanding of information governance, cyber security, data protection, and accessibility standards Experience using tools such as Power BI, Splunk, web analytics, operational dashboards, or visualisation platforms Experience using AI-assisted analysis, prototyping, or process intelligence tools Professional certifications such as BCS Business Analysis, AgileBA, IIBA , or similar ...