16 of 16 Remote/Hybrid Customer Experience Jobs in Milton Keynes

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

About The Role SALARY:Up to £61,693 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business … receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight, and supports smarter business decisions. This high-impact, analytical role ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance, you will ...

operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer … Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable. This is a key role in shaping ...

Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers … completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking ...

growth and differentiation from SEAT. The Tribe Development Manager plays a key role in shaping local and central strategies for a unique CUPRA customer experience, embodying the Brand values and ensuring the network consistently meets Brand expectations. You will have responsibility for the timely, on budget delivery … innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & Experience Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies and how their application can transform customer ...

manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Agile Methodology Analytical Thinking Banking Communication Skills Conflict Management Customer Experience Management Customer Service Cybersecurity Decision-making Skills Digital Literacy Problem Solving Regulatory Compliance Management Taking Initiative Location: Milton Keynes, GB, MK14 ...

Analyst role brings an exciting opportunity to be part of the team building the data capabilities that are enabling better decision making and enhancing customer experience, operational efficiency and revenue optimisation. What a Data Business Analyst is responsible for: – Partner with stakeholders across UK teams as a trusted … datasets and pipelines. – Enable self-service by improving the accessibility and usability of data assets. – Identify opportunities to drive revenue, efficiency, and guest experience improvements. – Improve requirements, documentation, testing, and delivery standards. – Contribute to a scalable modern data platform through reusable standards and assets. Essential Skills & Experience – Minimum ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

Brief Role Description Employees who manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Analytical thinking Banking Customer Experience Management Cyber security expertise Decision-making Problem-solving Compliance Management Self-initiative We're driven by difference. With six big brands under … teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do. There's never been a more exciting time to join our industry ...

collaborate with Operations, Finance and Marketing to translate business needs into clear data requirements and build data capabilities that enable better decision making and customer experience. The role involves partnering with UK stakeholders, conducting discovery sessions, and delivering data use cases, KPIs and technical specifications in an Agile environment. ...

innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & experience you can bring to the role: Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies … their application can transform customer experience Excellent communication skills and ability to influence and negotiate at senior management level. Ability to quickly develop strong effective relationships with commercial, creative and technical people What can we offer you? Along with a competitive salary,car schemes (including cars for family ...

Renewals Specialist to own the renewals process, drive strategic client conversations, and secure long‐term commitments. You will forecast revenue contributions and enhance the customer experience throughout the renewal cycle. You will grow and retain customers by selling multi‐year renewal contracts, coordinate with Sales and Customer ...

Location: Milton Keynes – based in office 2 days a week (hybrid) Hours: Full time Reporting to: Head of Customer Success Salary: £42,000 – £45,000 + variable (15% of base OTE) Framework: L3 About WorkBuzz WorkBuzz was founded in 2018, has raised £12.5m funding and has 400 clients, including … team works, not just how you work. Peer mentoring — Supporting the development of newer Client Success Executives. Cross-functional collaboration — Working with Product and CX to feed client insight into wider decisions. Data & CRM — Keeping customer success metrics and records accurate and current in Planhat. Commercial performance — Delivering against ...

right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high-quality service delivery through BAU, service transitions … service reviews, and service improvement. EDUCATION AND EXPERIENCE Essential Minimum 5+ years’ experience in Service Management, Service Delivery or a client-facing IT operations role. Good understanding of ITIL Service Management principles and frameworks. Demonstrated ability to manage SLAs, KPIs, and service governance in a complex environment. Strong ...