Major Incident Manager
- Hiring Organisation
- Lorien
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
accurate, timely, and clearly translated for stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service … Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What ...