2 of 2 Remote/Hybrid ITIL Jobs in Milton Keynes

service delivery environments. Strong background in IT Service Management and operational service leadership. Hands-on experience with Service Management tools such as ServiceNow . ITIL 4 Managing Professional certification. Broad technical understanding across IT infrastructure, applications and services. Strong knowledge of service design and service delivery lifecycle principles. Experience managing ...

responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology … ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery ...