1 of 1 Remote Problem Management Jobs in Neath Port Talbot

rollouts, such as device replacement programmes, and contribute to testing and quality assurance of new hardware. This is a highly collaborative role that requires excellent customer service skills, a problem-solving mindset, and the ability to build strong working relationships with users, the ICT Service Desk, and other IT colleagues. As an organisation we support flexible working. You will … running smoothly, enabling collaboration, and responding quickly when things go wrong. What you will do Take responsibility for incidents and requests within the team's scope, using experience and problem-solving skills to investigate and resolve in a timely and efficient manner. Engage in clear communications with staff to arrange face to face meetings or remote sessions to investigate … and/or application issues. Maintain a strong relationship with the ICT Service Desk to share 2nd line expertise, and peers in other operational teams to develop a robust problem management team, working closely to investigate ongoing issues. Act as point of escalation for Desk Side Support issues from Service Desk. Use a range of research and communication More ❯