Remote Test Management Jobs in New Milton

1 of 1 Remote Test Management Jobs in New Milton

Technical Support Team Leader

new milton, south east england, united kingdom
Hybrid / WFH Options
Appello UK
a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also … had exposure to test automation, risk-based testing, and UAT coordination. You hold a d egree in Computer Science, IT, or a related field , and may also have advanced certifications such as ISTQB Test Manager or training in Agile methodologies. As a leader, you're decisive, proactive, and highly detail-oriented . You thrive under pressure, adapt quickly … users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT More ❯
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