Newcastle Upon Tyne, United Kingdom Hybrid/Remote Options
Health Research Authority
into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯
Newcastle upon Tyne, United Kingdom Hybrid/Remote Options
NHS Business Services Authority
Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either … you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Change Management; as such it requires in depth knowledge of the following ITIL v4 practices: Change Management, Incident Management, Problem Management, Release Management, Service Request Management, Configuration Management, Capacity and Performance Management and Continual Improvement. Demonstrating excellent communication skills, you will be expected … Job description Job responsibilities Full details can be found in the attached job description. Specialist skills 1. Oversee the continuous development, transition and day to day operation of associated ITIL IT service management practices and governance frameworks, engaging with business colleagues, internal/external suppliers and key stakeholders as necessary. 2. Ensure that relevant IT Service Management policies, processes and More ❯
Newcastle upon Tyne, United Kingdom Hybrid/Remote Options
NHS Business Services Authority
in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯
Newcastle upon Tyne, United Kingdom Hybrid/Remote Options
NHS Business Services Authority
in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Employer details Employer name NHS More ❯