3 of 3 Journey Map Jobs in Newcastle upon Tyne

Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯

responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯

sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers … developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder More ❯