Service Quality Manager
Newcastle Upon Tyne, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
TechNET IT Recruitment Ltd
Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in conducting root cause analyses and implementing effective solutions Strong communicator, capable of engaging both More ❯
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