1 of 1 Remote Process Improvement Jobs in Newcastle upon Tyne

to service integration processes, identifying and addressing any gaps or risks. Oversee the delivery of end-to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What … skills, knowledge and experience will you need? How will this be assessed? Our application process requires your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service … Service Design Managers, operational leads, and IT Operations teams. Quality Assurance & Documentation - Attention to detail in ensuring quality assurance checks, documentation, and support models are complete and accurate. Continuous Improvement & Automation - Ability to identify and implement process improvements and automation opportunities to enhance service transition efficiency. Details. Wages. Perks. Location: You'll join us in one of our More ❯