2 of 2 Remote/Hybrid Service Delivery Jobs in Newcastle upon Tyne

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development | Hands-on Project Exposure We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only … support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you’re someone who wants to move beyond routine 1st line work ...

configuration, security, monitoring, and resilience. Be able to diagnose and resolve complex incidents and production issues. Contribute to resolving incidents, changes, and architectural discussions. Service Delivery & Collaboration Ensure operational commitments and SLAs are met, including client‐facing investigations and resolutions. Work closely with development teams to enable effective … great place to work, along with a competitive renumeration package we offer excellent benefits comprising: Hybrid Working Generous Holiday Allowance (increasing with service) Gifted day over Christmas period Birthday off! Performance Bonus & Profit Share Scheme Quarterly team events Group income protection Life Insurance Charity/Volunteer Day Tech Loan ...