10 of 10 Remote Service Delivery Jobs in Newcastle upon Tyne

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from … Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯

Job summary As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services. You will lead a number of multidisciplinary Delivery Teams, creating an environment which enables the … team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing long-term strategic plans that enable the delivery of work to achieve the objectives. The role necessitates strong delivery … strategic direction for their portfolio and for the teams they lead. The NHSBSA has a number of data related programmes of work this has created need for a Lead Delivery Manager who has experience in working within Data and Data Platforms What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays More ❯

Technical Delivery Manager £70,000 - 100,000 GBP Hybrid WORKING Location: Newcastle Upon Tyne, North East - United Kingdom Type: Permanent Role: Technical Delivery Manager Salary: £85,000 - £115,000 DOE Additional Package: 10% Bonus, Extensive Benefits Package Location: Newcastle upon Tyne Are you a Technical Delivery Manager looking for your next challenge? This is an exciting opportunity … to join a forward-thinking, customer-focused organisation at the forefront of IT service delivery and digital transformation. You'll be part of a collaborative, high-performing team that values innovation, ownership, and strong leadership. The environment is global, dynamic, and committed to continuous learning and improvement. As a Technical Delivery Manager , you'll play a vital … if you're passionate about technology, love solving problems, and excel at managing cross-functional teams while building trusted relationships with stakeholders at every level. Role Requirements: Lead IT delivery teams to provide reliable, high-quality technical services. Collaborate with customers and partners to design and deliver tailored solutions. Manage technical escalations, incidents, and troubleshooting with speed and precision. More ❯

summary Are you looking for an opportunity to play an integral role in the support of IT services to the NHSBSA and our customers? We are looking for a Service Desk Analyst to join our team. The IT Service Desk is the central point of contact for all digital and technology related incidents, service requests and queries. … The role of the Service Desk Analyst is to provide first and second line support for all NHSBSA employees. The Service Desk Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. … You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely More ❯

helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the development of a proactive customer service ethos across the department, ensuring … that stringent service levels are maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in … to undertake duties with a minimal training period. About us The Digital Support Manager is a varied job, and we are seeking a candidate with a passion for continual service improvement and developing a culture that improves effectiveness and quality of our support service. If you have an eye for detail, strong communication and analytical skills, in depth knowledge More ❯

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. The End User Compute Support Analyst is responsible for triaging incidents and service requests and resolving support … requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support Analyst to understand the importance of integrity and security of ICT systems. What do we offer? o 27 days leave (increasing with length of service) plus … any logged ICT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Add to and ensure the knowledge base and knowledge records are accurate, up to More ❯

across the organisation. You will need to be enthusiastic, a logical thinker and have a drive to succeed! What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours) Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job … protocols as they apply to your role. Working relationships Responsible to : Enterprise Data Architect Key relationships and connections :1. Team members/Data Governance Team2. Business stakeholders3. Senior managers4. Service delivery teams5. Service Managers6. Suppliers7. Peer Networks Person Specification Personal Qualities, Knowledge and Skills Essential Data modelling - Understand the concepts and principles of data modelling and able More ❯

the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio, ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager. Key Responsibilities Provide day-to-day direction, prioritisation and support to Applications Analyst. Manage and resolve … application-related service requests and incidents via the Service Desk across the applications portfolio. Provide functional support and advice to CRC (Customer Relationship Center)users. Maintain up-to-date documentation, knowledge articles, and configuration records. Perform configuration changes, adhering to change enablement procedures. Coordinate with CRCteams and technical stakeholders to ensure clear communication during incident resolution and change … implementation. Support the evaluation of tool performance by gathering user feedback, and identifying opportunities for improvement. Support the Senior Applications Analyst with application-related service improvement and optimisation projects. Act as the lead coordinator and subject matter expert for application-related service improvement projects. Support procurement processes across the applications portfolio, including business requirement gathering, stakeholder coordination, planning More ❯

Business Unit: Fraud Service Delivery Salary range: £39,200 - £49,000 per annum DOE + Benefits Location: UK Remote Contract type : Permanent Our Team The world is changing, and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are … to make a difference. Within this role, the customer is at the heart of everything you do. You will have the opportunity to improve customer journeys across our fraud service and streamline our operational processes. Our focus is on leveraging Microsoft Office products, particularly the Microsoft Power Platform, to rapidly deliver agile solutions that reduce staff workload, optimise data … What you'll be doing Create and maintain bespoke workflow and colleague support tools, to improve processes and simplify colleague journeys Design and communicate reporting tools to lead the delivery of good customer outcomes across the fraud service. Create and present insights to relay timely and intuitive information to key stakeholders to facilitate decision making. Identify pain points in More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a supportive and collaborative team environment. If you are a skilled Information Systems Manager with a passion for improving customer service More ❯