3 of 3 Remote Service Delivery Jobs in Newcastle upon Tyne

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

managed IT services. Role Summary Job Title: Senior Network Infrastructure Engineer Location: Newcastle (Hybrid: approximately 2 days remote) Salary: Up to £50,000 As a Senior Network Infrastructure Engineer (Service Desk), you will support a range of environments - from older on-premises systems to modern cloud infrastructures. Working in a Managed Service Provider environment, you will resolve escalated … incidents, troubleshoot complex network and cloud connectivity issues, and help ensure reliable, secure service delivery to clients. Key technologies include traditional networking, virtualisation, and Azure cloud (including desktop virtualisation). Key Duties Act as escalation point for major or complex network & infrastructure incidents from the service desk. Support client environments that vary: legacy on-premises, hybrid, full … moving from older infrastructure to hybrid/cloud solutions. Keep up-to-date documentation for each client: network diagrams, baselines, change logs. Mentor and support first- and second-line service desk engineers, handling escalations. Qualifications & Background Bachelor's degree in IT, Computer Science or related field (or equivalent experience). 3-5 years' experience in network engineering or IT More ❯

Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid - with travel to Glasgow or Gosforth Contract type : Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our ~3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key in … the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and … effective operations. What you'll be doing Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation More ❯