11 of 11 Customer Service Jobs in Newport

Job Role: Customer Service Representative Location: Remote Role Summary: One of our clients is hiring experienced Customer Service Representatives for a research initiative with a top global AI company. This opportunity allows you to apply your real-world expertise to help improve AI systems that understand customer support interactions and problem resolution. Key Responsibilities: Use … your customer service experience to design and evaluate realistic support scenarios. Provide insights that enhance the accuracy and empathy of AI-driven communication models. Review materials for quality, clarity, and alignment with real-world service standards. Work independently on flexible, asynchronous tasks. Working Conditions: Fully remote, with flexible scheduling around your availability. Minimum 15 hours per week … duration approximately 3–4 weeks). Requires a desktop or laptop computer (Chromebooks not supported). Ideal Qualifications: Based in the US, UK, or Canada. Proven expertise in handling customer interactions across phone, email, or chat. Strong communication and analytical skills with attention to detail. Apply Now More ❯

AD Energy is seeking a Technical Service Support Engineer on behalf of a global manufacturer in the photovoltaic industry! Our client offers their intelligent and smart solar solutions to the residential and commercial markets, the business continues to have a with a strong international presence and pushes towards further innovation, ensuring that they remain one of the world-wide … suppliers of choice! This position is a new role- an addition to the current international after sales service team across Europe. The key duties of this role will be: To identify technical problems remotely and then provide relevant advice and solutions You will also manage the technical service escalation queries and processes via online and system portals You … will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers Candidates of interest must demonstrate: A technical affinity for solar products and have worked in a service/after-sales technical support function with grid connected solar or More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training More ❯

Position Overview Location: UK-based, ideally within commuting distance of either our London or Cardiff offices. Vantage is seeking a Third-Party Risk Management (TPRM) Analyst with a strong customer-service mindset to support our Third-Party Risk Management program. In this role, you will guide third parties through the TPRM process, including onboarding, due diligence, risk assessments … minimum of 2 years of experience in Third-Party Risk Management, Compliance, Procurement, or related areas. Proven ability to manage multiple priorities with strong project management and organizational skills. Customer-service mindset with excellent communication and interpersonal abilities. Experience using TPRM tools or supplier risk management platforms (e.g., OneTrust or similar software). Proficiency in Microsoft Office Suite More ❯

Developer – Dynamics CE A leading Housing Association client are looking for a talented software developer to join their Microsoft Dynamics 365 Customer Engagement (CE) software engineering team. This is an exciting opportunity to contribute to the design, development, and maintenance of Customer Engagement solutions, such as Customer Service, Field Service, Talent, and Sales modules, in … the way we live. That's why we are building a modern, efficient, and scalable platform to enable our colleagues and customers to thrive. We believe it is our customer's basic right to have a home that is safe, secure, and warm. We won't compromise on ensuring our homes are all of this and more. We want … proud to live in, that work for them and their families, and are the springboard they need to achieve their aspirations – not a barrier. We utilise Microsoft Dynamics 365 (Customer Engagement and Finance & Operations), Power Platform, Azure, and other cutting-edge tools to build an ecosystem that supports everything from repairs and maintenance to customer engagement, finance, and More ❯

delivering market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of … engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex business More ❯

delegated tasks and projects. Create, update, and maintain clear documentation, policies, and procedures (including ISO 27001 requirements). The Candidate: Strong background as an IT Infrastructure Engineer with solid customer service and communication skills. Expertise in Windows Server/Windows OS, VMware vSphere, Microsoft Exchange, SQL Server, Active Directory, and Microsoft 365. Skilled in network configuration and troubleshooting More ❯

SailPoint is the leader in Identity Security. SailPoint customers represent half of the Fortune 500 and half of the ASX 50. This customer strength provides us with a great community of customers, partners and analysts who trust SailPoint and our team to solve complex challenges. SailPoint continues to grow globally and expanding our global presence creates opportunities for top … presenting the value of SailPoint's Agentic Technology solutions and how they compare to competitive offerings as well as relate to the broader SailPoint product set. Provides a superior customer experience from the first discovery call, leveraging skills in competitively positioning our solutions and a broader value proposition, including partner services. Develops territory and opportunity plans that outline the … ideas and optimize sales strategies. Upholds SailPoint's culture by reflecting our 4I's values Responsibilities: Exceed revenue quota goals on a quarterly and yearly basis Effectively address each customer's and partner's unique inquiries by providing accurate information and tailored solutions that align with their specific needs and interests related to data, AI, and identity intelligence. Strategically More ❯

Ultimate or similar applications Demonstrated project management experience Functional experience in one or more of the following areas: Payroll, Absence and/or Time Tracking Passion for providing exceptional customer service Ability to effectively manage against timelines and goals Excellent verbal and written communication skills Business analysis and requirements gathering abilities Ability to learn technology quickly through instruction More ❯

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive … penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention … tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified More ❯

personnel or hazards are on site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed … in this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following would also be useful, but are not essential: SIA … qualification Experience in a similar role Full training, uniform and health and safety equipment (PPE) are provided. Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness More ❯