6 of 6 Remote Customer Service Jobs in Newport

Job Role: Customer Service Representative Location: Remote Role Summary: One of our clients is hiring experienced Customer Service Representatives for a research initiative with a top global AI company. This opportunity allows you to apply your real-world expertise to help improve AI systems that understand customer support interactions and problem resolution. Key Responsibilities: Use … your customer service experience to design and evaluate realistic support scenarios. Provide insights that enhance the accuracy and empathy of AI-driven communication models. Review materials for quality, clarity, and alignment with real-world service standards. Work independently on flexible, asynchronous tasks. Working Conditions: Fully remote, with flexible scheduling around your availability. Minimum 15 hours per week … duration approximately 3–4 weeks). Requires a desktop or laptop computer (Chromebooks not supported). Ideal Qualifications: Based in the US, UK, or Canada. Proven expertise in handling customer interactions across phone, email, or chat. Strong communication and analytical skills with attention to detail. Apply Now More ❯

Developer – Dynamics CE A leading Housing Association client are looking for a talented software developer to join their Microsoft Dynamics 365 Customer Engagement (CE) software engineering team. This is an exciting opportunity to contribute to the design, development, and maintenance of Customer Engagement solutions, such as Customer Service, Field Service, Talent, and Sales modules, in … the way we live. That's why we are building a modern, efficient, and scalable platform to enable our colleagues and customers to thrive. We believe it is our customer's basic right to have a home that is safe, secure, and warm. We won't compromise on ensuring our homes are all of this and more. We want … proud to live in, that work for them and their families, and are the springboard they need to achieve their aspirations – not a barrier. We utilise Microsoft Dynamics 365 (Customer Engagement and Finance & Operations), Power Platform, Azure, and other cutting-edge tools to build an ecosystem that supports everything from repairs and maintenance to customer engagement, finance, and More ❯

delivering market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of … engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex business More ❯

delegated tasks and projects. Create, update, and maintain clear documentation, policies, and procedures (including ISO 27001 requirements). The Candidate: Strong background as an IT Infrastructure Engineer with solid customer service and communication skills. Expertise in Windows Server/Windows OS, VMware vSphere, Microsoft Exchange, SQL Server, Active Directory, and Microsoft 365. Skilled in network configuration and troubleshooting More ❯

Ultimate or similar applications Demonstrated project management experience Functional experience in one or more of the following areas: Payroll, Absence and/or Time Tracking Passion for providing exceptional customer service Ability to effectively manage against timelines and goals Excellent verbal and written communication skills Business analysis and requirements gathering abilities Ability to learn technology quickly through instruction More ❯

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive … penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention … tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified More ❯