4 of 4 Remote/Hybrid Line Management Jobs in Newport

through: Team Leadership: Leading the team who own and maintain our search platforms (SharePoint, WordPress, and Sitecore) and document automation tools. You will have line management responsibilities, establishing clear priorities and setting performance and project objectives. System Optimisation: Working with system users and content creators to ensure systems … effective and content meets needs, including accessibility requirements. Project Management: Managing improvements to our current systems and working with a variety of stakeholders to achieve effective outcomes and value for money. Strategic Collaboration: Supporting senior stakeholders (including Board level) in their strategic work to design the future direction ...

delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data … identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/ ...

Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause Analysis (RCA) and corrective actions. Incident Management Oversight: Ensure incidents are managed promptly and in accordance with best practices, facilitating effective resolution processes and minimising service ...

clearly. Assist in producing project documentation, reports, and artefacts as part of Aptos delivery process. Support the maintenance of project information in Aptos resource management system. Begin to learn Aptos service definitions and how they apply to different client situations. Learning & Development Actively engage with Aptos structured learning programme … based on SFIA principles. Progression from Grade 1 to Grade 2 is based on demonstrated capability, not time served. You will work with your line manager to build a structured development plan aligned to the Grade. When you consistently demonstrate the Grade 1 profile and are ready to take ...