Customer Support Lead
newport, wales, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Jugo
user-facing documentation and FAQs Build structured knowledge libraries for both human agents and AI agents Create guided support flows for agents to follow Work with product, ops, and marketing to ensure accuracy and clarity Continuously expand and refine articles based on feedback and ticket trends 3. Customer Support Experience & Process Design Design macros and response templates for known queries More ❯
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