Incident and Problem Manager
- Hiring Organisation
- Reed Technology
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
improvement. Incident & Problem Resolution: Drive post-incident reviews, ensuring vendors deliver high-quality RCAs, identify root causes, and implement effective preventive actions. Problem Management Process Oversight: Enforce best practices in problem management, ensuring rigorous RCA methodologies are followed by partners. Team Leadership & Line Management: Lead and manage a dedicated … strategies. Reporting & Recommendations: Provide IT leadership with comprehensive reports and actionable insights on vendor performance, incident prevention, problem resolution, and overall service quality. Continuous Improvement: Collaborate with the wider IT team to identify opportunities for process enhancements and lead initiatives to continuously improve incident and problem management disciplines. ...