2 of 2 SLA Jobs in Newport

Service Delivery Management within a complex and fast-paced organisation Strong experience managing outsourced, multi-supplier services within a SIAM model Knowledge of SLA, KPI, service credit and supplier performance management Solid working knowledge of ITIL 4 practices, particularly service level management, supplier management, incident, problem, change enablement and continual ...

fast-paced organisation supporting 2,000+ users Strong record of managing outsourced, multi-supplier services within a SIAM model, holding partners to account through SLA, KPIs and service credits. Ability to draw on strong business and technical skills across internal IT teams and partners alike, bringing them together to resolve ...