25 of 25 SLA Jobs in South Wales

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user accounts and permissions while More ❯

cloud solutions for optimal performance and security. Maintain a secure and efficient network infrastructure, resolving connectivity issues promptly. Oversee the IT Service Desk, ensuring SLA compliance and high levels of customer satisfaction. Deliver training sessions, IT inductions, and system onboarding/offboarding processes. Collaborate on IT projects, including system upgrades More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯

are devised and delivered OTOBOS Service to secure client project delivery is completed within project timelines Service to provide third line support provided to SLA and with appropriate knowledge sharing Service to ensure cost reduction targets are identified and met within specified timescales Service to ensure reporting is timely and More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and More ❯

s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯

other team members. Analyse, detect, identify and correct network fault investigations and deficiencies in the network (wide and local environments) working to pre-defined SLA’s. Provide remote trouble shooting, fault finding and support to all sites in GDUK as required. Determines installation parameters for software and hardware, for smooth More ❯

other team members. Analyse, detect, identify and correct network fault investigations and deficiencies in the network (wide and local environments) working to pre-defined SLA’s. Provide remote trouble shooting, fault finding and support to all sites in GDUK as required. Determines installation parameters for software and hardware, for smooth More ❯

meet acceptance requirements and advise the client Supplier Managers for training purposes. * Ensure function is covered from 8.30am to 5.00pm/5.30pm to meet SLA requirements from receipt to registration. Key Deliverables: * Prompt assessment of new requests to ensure they align with contractual requirements and are complete as stated. * Ensure More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

within SAP, especially with exposure to S4Hana transformations The ability to manage the performance of 3rd party suppliers, ensuring they are in line with SLA's and providing optimal solutions The ability to act as an S2P SME Here's What You'll Get in Return The successful S2P Solution More ❯

support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a More ❯

support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a More ❯

***SC Cleared*** Second line Technical Support (Desktop Migration) Cardiff or Bristol or Feltham or Cheltenham or Brockworth (Multiple roles available) 6 Month contract initially, good scope for extension £300 - £350 p/d (Umbrella-PAYE) One of our blue chip More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯