2 of 2 Remote Social Media Jobs in Newport

grow. Key Responsibilities: 1. Support Infrastructure Setup Help implement Zendesk (or similar) as our support hub Configure ticket workflows, SLAs, triggers, and macros Integrate live chat, email, widget, and social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user … Process Design Design macros and response templates for known queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data More ❯

developing and identifying new trends and technologies within the high-tech industries, in particular the aerospace, space and defence markets Assisting the marketing team to create engaging content for social media and mailers Assisting the sales team by researching and identifying UK companies to take part as sponsors and exhibitors in our UK and European event offering What More ❯