Senior IT Service Delivery Manager
- Location
- Newport Pagnell, Buckinghamshire, United Kingdom
exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We re looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery & Ops. The role will provide senior leadership and governance across … this role looks like: Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale. Act as senior escalation authority for all critical incidents, major problems, and high impact operational issues. Oversee the senior level governance of new services entering Operations ...