ICT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Quintrell Downs, Newquay, Cornwall, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £18,612 per annum
Service Management toolset to record service requests and incidents. This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King’s Service Centre … remaining calm and courteous while working to resolve incidents and queries (E) Ability to adapt quickly to changing technologies and processes (E) Strong problem-solving skills (E) An interest in IT, with a desire to expand knowledge (E) Experience in IT (D) Effective time management skills; with ...