Service Manager
- Hiring Organisation
- Worldline
- Location
- Newton Aycliffe, England, United Kingdom
improvements or ways to save money · Review and approve changes to services · Send out customer communications (and respond when needed) What we’re after (skills and background): · Degree in IT, Engineering, Business, or similar, or solid real-world experience · Hands-on experience in service management, account management … similar role · Know-how on service delivery metrics, SLAs, and reporting · Budgeting or cost-management experience · Great communication and relationship-building skills · Comfortable handling escalations and coordinating with different teams · Familiar with ticketing systems and reporting tools · Analytical enough to spot optimization opportunities and quantify savings ...