Senior Major Incident Manager
- Hiring Organisation
- Capita Shared Services Limited
- Location
- Newtownabbey, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent
coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during … Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capitas Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear ...