6 of 6 Social Skills Jobs in Newtownabbey

SCCM (Altiris experience is highly desirable) Solid understanding of Windows endpoint environments and device lifecycle management Strong technical troubleshooting and root-cause analysis skills A good working knowledge …/IP networking, including VLANs, proxies, firewalls, and subnets Experience working on organised project activity alongside BAU support Clear and confident written and verbal communication skills Comfortable working collaboratively across technical and service teams You'll be responsible for the support, maintenance, and continuous improvement of endpoint management platforms ...

service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication to users regarding next steps and expected timeframes. Escalate priority incidents promptly in line with escalation procedures. Work collaboratively with internal IT teams to support effective … incident resolution. Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability to follow processes accurately ...

service requests accurately into the service management system. · Perform initial triage and refer tickets to the correct group to resolve. · Provide clear, concise communication to users regarding next steps and expected timeframes. · Escalate priority incidents promptly in line with escalation procedures. · Work collaboratively with internal IT teams to support effective … incident resolution. Essential Requirements · Previous experience in an IT Service Desk or customer support role (phone-based preferred). · Strong communication skills with the ability to interact confidently with users at all levels. · Competent in logging and tracking issues in a ticketing system. · Ability to follow processes accurately ...

accuracy Logging and managing incidents - recording all issues and service requests, ensuring information is complete and correctly categorised Delivering excellent customer service - offering clear communication, reassurance, and timely updates throughout the support process Following up with users - making outbound calls where required to gather information or confirm resolution Managing your … organisational policies, procedures, and quality expectations Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability ...

making sure you meet deadlines * Working in accordance with our company policies, procedures and standards. What we're looking for: * Excellent verbal and written communication * Good customer service skills * Experience of working on the telephone communicating with customers. * A curiosity for IT If you meet the above criteria … want to know more please contact Niall Lennon for a confidential discussion. Skills: helpdesk it support 1st line support JBLE1 ...

making sure you meet deadlines• Working in accordance with our company policies, procedures and standards. What we’re looking for:• Excellent verbal and written communication• Good customer service skills• Experience of working on the telephone communicating with customers.• A curiosity for IT If you meet the above criteria ...