Director of Customer Service
- Hiring Organisation
- Alexander Rhodes Associates Ltd
- Location
- Norwich, Norfolk, UK
- Employment Type
- Full-time
retention, and advocacy Provide a seamless customer journey, from onboarding to renewal and everything inbetween, optimising for quality of service Lead customer success, managing contract negotiations, upsell and cross-sell, monitoring and measuring customer success standards across all teams Monitor and analyse customer satisfaction metrics, including Net Promoter Score ...