1 to 8 of 8 Customer Service Jobs in Norfolk

Job Title: Service Desk Administrator (Maternity fixed term) Location : Norwich Salary: £24,248 to £25,742 per annum Job Type: Fixed Term Contract, Full Time Closing date for applications: 1st September 2024 Interviews will be held on: 17th September 2024 Fixed term This position is fixed term, and the … the caller's understanding of technology. You will be able to offer reassurance, while triaging the problem and entering the request details onto the Service Desk. You will have the technical knowledge to fix some of the simpler problems while assigning more complex problems to the 2nd or 3rd … organisational skills will be of great importance in managing the University's extensive range of IT hardware, ensuring that the asset details on the Service Desk are kept fully up to date. This role will suit those who have an interest in IT and would like to learn more more »

We are looking for people with experience in the telecommunications industry to join our expanding FTTP Service Delivery contract in the London, South East and East Anglia areas. What will you be doing? To our customers youll be the face of MGroup Telecoms enabling FTTP broadband for end users … a safe and quality focused way. Working in your local area, you will install fibre cables in the Openreach network up to and inside customer properties. The job has both internal and external related tasks, so no two days will be the same meaning you will always be learning … your potential in a supportive and rewarding environment. Whatwill your key responsibilities be? Ensuring you are set up each day to deliver a great customer experience including having the right tools and stores on your van Driving to customers premises in accordance to your route provided on the mobile more »

holiday, plus bank holidays plus the option to purchase additional Opportunities for career growth and advancement You'll have the autonomy to manage your service route, covering servicing, maintenance, and repairs on a wide range of stairlifts, micro-lifts and goods lifting equipment What You Will Do: As a … Stairlift Engineer at Stannah, you will: Conduct maintenance, repair, and call-out visits on various types of Stairlifts within domestic dwellings Ensure high-quality service and safety standards. Perform effective risk assessments and maintain site log cards. Participate in our on-call rota, receiving additional standby allowance and call … You Will Need to Succeed: An NVQ level 2 in Lift Engineering or equivalent preferred Proven experience as a Stairlift Engineer, Domestic Engineer or Service Engineer within the lift industry A valid UK driving licence. A passion for delivering excellent customer service. If you have a comprehensive Lift more »

Norwich £32,000 per annum plus profit share The Opportunity We are seeking to recruit an outstanding Client Care Helpdesk Coordinator to elevate our customer experience to the next level. In this role, youll be the front-line support, responding to customer care requests and ensuring every issue … is handled with precision and care. Youll work closely with our field service team and contribute to KPIs that measure response time, issue resolution, and client satisfaction. If you're passionate about customer service, this is your chance to shine in a dynamic and rewarding environment. Key … Responsibilities: Respond to customer inquiries with 100% attention to detail. Listen to customers and understand their needs, ensuring positive interactions. Articulate issues clearly and provide calm, helpful resolutions. Promote our brand while maintaining excellent communication skills with all stakeholders. Achieve key performance targets including response time, fix time, and more »

you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support. Role Responsibilities: Serve as the point of contact for our clients, responding to their technical queries via phone, email, or chat in a … of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction by addressing client concerns, providing timely updates, and effectively managing client expectations. Required Experience: Strong knowledge of basic troubleshooting techniques, including hardware and … software diagnostics. Excellent customer service and interpersonal skills, with the ability to communicate technical concepts to non-technical individuals effectively. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with LANs & WANs Experience with Microsoft Server Operating Systems Experience with remote support tools more »

customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play … comfort of a remote location. Job Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements. To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy. Being proactive with case follow-ups … and ensuring customer satisfaction according to our KPIs. Achieving individual KPIs and in turn contributing to the success of the department. Answering telephone calls from customers with technical problems and queries. Attending customer premises when required, this could include. troubleshooting hardware problems in PCs or Laptops such as more »

Leaders. You will collaborate with existing customers, as well as new customers, identifying and on-boarding them. You will be passionate about putting the customer first and will ensure the delivery of exceptional customer service. Within this fast-paced role you will need to balance and prioritise your … opportunities and develop strategies to acquire new clients Monitoring team member individual KPIs and ensuring these are achieved Build and maintain strong, long-lasting customer relationships Ensuring all department KPIs are achieved Managing case escalations through the wider company, working with Cyber, Apps and Engineering to ensure an elevated … level of customer satisfaction Provide ongoing training and development to the solutions team to enhance their skills and performance Managing daily staffing levels and holidays Contributing to inter-departmental projects that contribute to wider company objectives Attending customer meetings to ensure consistent delivery of solutions, service, and more »

an experienced Fire & Security Systems Engineer, to join a very highly regarded security client based in Norwich. The successful candidate will be required to service, maintain and install a range of security systems. The systems will include Fire, Access Control, CCTV and intruder alarms. The ideal candidate will also … have a wealth of knowledge regarding both software and hardware, whilst offering an optimum level of customer service. The Client A very well regarded and leading security company in Norfolk, with over 2 decades of experience. With a view to excellence and customer satisfaction at the forefront of … after successful probation Location: Norwich (base) covering East Anglia Benefits: Company vehicle, mobile phone, full uniform and PPE provided, birthday day off, long service bonus after 5 years, private medical healthcare, death in service benefit, ongoing training, development opportunities Essential Skills & Requirements Self-motivated and able to work more »