2 of 2 Remote Documentation Skills Jobs in Norfolk

and aligned with best practice standards.This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to … frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including … and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as More ❯

help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects. You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. … Maintain ICT asset registers and documentation. Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment. Ensure compliance with cybersecurity best practices. What We're Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint … Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks, and telephony. Excellent troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset More ❯