Internal Opportunity - Tier 2 Product Operations Consultant
- Location
- Norwich, England, United Kingdom
Role Purpose The Tier 2 Product Operations Consultant plays a key role in resolving complex technical and product-related customer issues—particularly across payments and platform functionality. Acting as a bridge between Frontline Support, Product, Engineering, and Payments, this role champions the voice of the customer … Feature Support Test and validate new features before go-live Success: Smooth releases with minimal customer impact Trend & Insight Analysis Investigate recurring technical and product issues Success: Trends drive improvements to product, process, or content Cross-Functional Collaboration Work with Product, Engineering, Payments, L&D, AI Optimisation ...