2 of 2 Remote/Hybrid TCP/IP Jobs in Norfolk

Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP / IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open … incidents effectively. What they are looking for from you: You should have experience working in a service desk / technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows / MacOS, and Active Directory. You must be able to manage your workload ...

Access and Microsoft security solutions. Experience supporting Microsoft 365 Business Premium security technologies would be advantageous. Experience supporting Windows 11 environments. Understanding of TCP / IP networking, switching, routing and wireless technologies. Experience supporting firewalls, routers, switches and wireless networking infrastructure. Strong troubleshooting ...