Service Desk Engineer
- Hiring Organisation
- ALTERED RESOURCING LTD
- Location
- Norfolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP / IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open … incidents effectively. What they are looking for from you: You should have experience working in a service desk / technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows / MacOS, and Active Directory. You must be able to manage your workload ...