1 to 4 of 4 Case Management Jobs in the North East

Job title: Tenancy Officer - Overall Purpose of Job To provide a high quality, customer focused tenancy management service predominantly within a specified geographical area, ensuring efficient and effective management of the Companys housing stock. Driving Licence is essential for this role 12 month position £22, 413.69 p.a. Mon … Fri 30 days annual leave Health Scheme Pension Training and development Main Responsibilities Deal with all tenancy and estate management issues that form part of Ongos tenancy management service such as starter tenancy visits and permission requests. To deal with all aspects nuisance, neighbour disputes and anti-social … of tenancy. Liaise with Community Resolution Team when legal action is required and support them in producing evidence for court. Deal with all tenancy management matters before and after a tenancy ends such as non-occupation investigations, illegal occupation cases and evictions. To deliver services to our customers using more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

commitment to quality. It starts with you. We’re looking for an ER Manager to support the North Region with all aspects of ER case management. You will be a strong communicator with experience in managing complex ER cases, ideally qualified to CIPD level 5 with proven experience in … deliver excellence within their sites. As our ER Manager you will: Advise and coach managers on all aspects of employee relations issues. Act as case manager for all types of ER cases, discplinary, grievance, capability etc. Continuously upskill line managers within the region on ER. Manage change projects within more »

Stockton-on-Tees Borough Council, whilst Studying towards a Level 3 Business Administration apprenticeship qualification. Role Providing systems support for the users of our case management systems in Adults Services and Children’s Services though our helpdesk and delivering exceptional customer service Gain experience of working in a more »