3 of 3 Remote Customer Experience Jobs in the North East

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

per annum (dependant on experience) Full time, 37.5 hours per week Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull) or Homebased with the flexibility to travel to any of our office locations as and when required. The Good things you can get: Commission structure and … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues … Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity. About you: Industry experience with travel technology background ideally coming from a Travel Consultant role Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of More ❯

Fixed Term Office Angels are recruiting for a Product & Technical Support Specialist to join a dynamic, values-driven team. In this role, you will be responsible for resolving technical customer queries and supporting service partners across multiple products, applications, and regions. You'll also create and deliver high-quality training and support materials for both internal and external audiences. … and deliver product training for internal and external stakeholders Provide feedback to marketing and communications based on support trends Identify FAQs and areas requiring additional support Support the wider customer experience team across technical support, servicing, and order management Skills & Experience Excellent written and verbal communication, with ability to explain complex technical subjects Highly organised, able to … manage multiple projects simultaneously Computer literate (Office 365; CRM experience desirable) Background in basic chemistry or chemical manufacturing Technical understanding of product range and applications Natural problem solver Personal Attributes Self-motivated, ambitious, and proactive Confident taking the lead on tasks and projects Collaborative with internal and external stakeholders Positive, can-do attitude with a focus on continuous improvement More ❯