4 of 4 Remote Customer Experience Jobs in the North East

Competitive Location: UK Hybrid - Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you'll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

CRM solutions that make a real difference to customers and colleagues alike. Working in agile, cross-functional teams, you’ll own the product roadmap, shape business requirements, and champion customer needs from discovery through to delivery.You’ll be collaborating closely with ICT, housing, customer experience, and other teams to optimise systems and data – all while driving forward … Leading agile multi-disciplinary teams to deliver CRM system improvements and new capabilities- Working closely with ICT and business teams to align CRM solutions with broader digital strategy- Capturing customer and colleague insights to drive user-focused design and continuous improvement- Owning and managing the CRM product backlog, writing user stories, and prioritising features- Supporting data-led decisions to … improve customer satisfaction and streamline internal processes- Ensuring CRM solutions meet compliance and regulatory standards (including GDPR)- Collaborating across departments to deliver a consistent and personalised customer experience- Using performance data and feedback to iterate and evolve product functionality What you need - Solid experience leading CRM-related projects and agile delivery- Strong background in user stories More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯