1 to 15 of 15 Customer Experience Jobs in the North East

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

. Responsibilities extend to subcontracting samples for external analysis and coordinating their transfer across various sites. The role is pivotal in delivering an exceptional customer experience through meticulous management of customer samples, ensuring their accurate and swift reception and outsourcing for subcontracted analysis. Qualifications We are seeking more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

note the role will be based at Shiremoor until April 2024 when the role will relocate to Sunderland. We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development … they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a … high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before. Opportunities and excellent training will be given to those without call centre experience. However good IT literacy is essential, especially more »

Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions? If the answer is yes, then we would love to hear from you. Were looking for a Lead Business Analyst to join us on a 12 month FTC. As Lead Business … Analyst you will be responsible for co-designing an optimised and modern digital customer experience specification and delivery plan across all three transformation workstreams of digital, data and technology. A critical part of this role involves liaising closely with a variety of stakeholders, business teams and service leads … and being able to confidently influence a customer-centred design outcome. You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. You will need experience in Tenant Portal, Repairs Management more »

NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job Continue to embed our CX Activities (Customer Charter, Voice of The Customer etc...) and Innovation across the NHSBSA with colleagues Actively seek out new data/touch points … improvements in customer experience Improve customer experience by reviewing processes or initiatives with colleagues Act as a key stakeholder ensuring CX and Innovation is integral in all we do Lead a cross-functional community of Customer Experience & Business Innovation Colleagues and Champions to continue … we understand, develop and maximise all strategic partnerships 12. Leading the development of a NHSBSA Business Innovation Lab, identifying resources, ensuring business strategy and customerexperience is informed and supported with innovative solutions supporting strategy identification and implementation 13. Managing and evaluate portfolio data and innovation pipeline to assist with strategic more »

Team and using data to enhance product merchandising, search engine optimisation and on-site content. Continuous testing of the websites to ensure a frictionless customer experience. Regular auditing and maintenance of the stores to ensure high performance and conversion. Analysing data from Google Analytics and 1st party sources to … Helping maintain several affiliate networks using Awin through third party management. Key skills we need: Extensive knowledge of Ecommerce platforms. A high level of experience with GA4, including some experience with implementations and the Data Layer. A high level of experience with reporting and Business Intelligence tools … on-site content affects Search Engine Optimisation. The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms. more »

highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK. You'll be … You have technical accreditation for Gamma Horizon (Vox) portfolio and 8x8 portfolio - You can work on multiple projects at the same time - You have experience in working with ISDN, SIP and diagnostic tools - You demonstrate a positive “can-do” attitude - You have a passionate for customer service - You … have working knowledge of networking technologies What you'll be busy doing: - Attend customer sites throughout the UK to carry out the following: Installation of UC systems and associated applications On-going maintenance and support of UC solutions - Undertake site surveys, audits and system backups - Provide telephone support and more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth... more »

days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the field. … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package more »

have outstanding communication, organisational and time management skills. Responsibilities: Required skills and knowledge for the role of Senior UX/UI Designer: 2+ years experience in UX and UI design for software and business systems Sound knowledge of UX and accessibility best practice Experience of working on a … of a team Look to establish a user testing strategy with clients to understand current usability and establish improvements and developments Work with the CX team to understand customer challenges that can inform your decision making Package For your Career Competitive salary Continued professional development support, including professional subscriptions more »

they grow in response to demand. The team collaborates and supports each other, sharing expertise and best practices while innovating to deliver world-class customer experiences. Key Responsibilities Manage the programme's budget, scope, and plan, ensuring alignment with agreed methodologies. Work closely with advice centre, marketing, and communications more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth management, equity release, mortgage advice, and home finance financial services company which aims to … audits, competitive analysis, and benchmarking to uncover areas for improvement and maintain a competitive edge in search rankings. Requirements. Minimum of three years of experience as an SEO Executive or in a comparable role focused on SEO within a commercial setting. Proven background in financial services or industries where more »