6 of 6 Remote/Hybrid Customer Service Jobs in the North East

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable ...

resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support the day-to-day operation of the IT Helpdesk About You We're looking for someone … passionate about IT and enjoys solving problems. You'll ideally have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

troubleshooting Windows 10/11 operating systems. Familiarity with the Microsoft 365 apps suite and basic administrative exposure to the M365 Admin Centre. Excellent customer service and communication skills. Desirable Criteria: Microsoft Certified: Endpoint Administrator Associate (MD-102) or Microsoft 365 Certified: Fundamentals (MS-900). Experience … service desk environment using ticketing software. Knowledge of Microsoft Entra ID, Microsoft Intune, and video conferencing platforms like Zoom. Why Join Us? Enjoy a range of fantastic perks while working with Office Angels, including: Discount Vouchers: Exclusive savings on a variety of high-street brands. Eye Care Vouchers: Supporting ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

help you to achieve your potential with an exciting opportunity for a Project Delivery Manager to work as part of a team focused on service redesign, business improvement and digital transformation. As a specialist provider of resources to the Property and Technology markets, we are delighted to be partnering … progress reporting, reviews, and comprehensive documentation; and coaching and collaborating with peers. Must Have Demonstrable commercial experience of delivering end-to-end business improvement, service redesign, or transformation projects. Experience measuring the performance, output, and benefit of projects. Strong project controls and risk management abilities. Experience leading, motivating ...