2 of 2 Remote Desktop Support Jobs in the North East

Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we … provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services. This is an onsite role in Newcastle, and to be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. What you’ll do At the moment, as Desktop Support Engineer you will be focused on: Providing excellent technical support in a high-paced environment where customer satisfaction is paramount Assisting new users with their IT hardware collection and setup. Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers Recording all customer contacts in the appropriate More ❯

Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and … resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate … with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine More ❯