1st Line IT Support Engineer (MSP)
- Hiring Organisation
- Gem Partnership
- Location
- Hebburn, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £28,000
Service Desk Engineer (1 st Line), to join their already well established Service Desk team. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when required Utilising strong knowledge of Microsoft … Remote hardware maintenance and support Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows ...