2 of 2 Remote/Hybrid ITSM Jobs in the North East

deliver additional value to clients. Essential Skills & Experience Proven experience in a Service Manager or similar service delivery leadership role. Strong understanding of IT service management principles and ITIL-aligned delivery practices. Experience managing services at scale and leading cross-functional teams. Ability to understand technical solutions and translate them ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...