ITSM Jobs in the North East

IT Service Management (ITSM)
England > North East

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 83 85 82
Rank change year-on-year +2 -3 -24
Permanent jobs citing ITSM 36 27 36
As % of all permanent jobs advertised in the North East 1.95% 2.09% 2.43%
As % of the Processes & Methodologies category 2.24% 2.16% 2.76%
Number of salaries quoted 28 25 34
10th Percentile £33,650 - £21,500
25th Percentile £39,938 £26,250 £25,813
Median annual salary (50th Percentile) £42,407 £39,000 £29,000
Median % change year-on-year +8.73% +34.48% -29.70%
75th Percentile £44,125 £57,500 £47,500
90th Percentile £63,784 £85,000 £54,625
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -4.04%

All Process and Methodology Skills
North East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,608 1,249 1,304
As % of all permanent jobs advertised in the North East 87.01% 96.75% 87.99%
Number of salaries quoted 1,311 605 931
10th Percentile £27,873 £30,500 £25,750
25th Percentile £36,250 £37,250 £32,500
Median annual salary (50th Percentile) £47,500 £48,500 £42,500
Median % change year-on-year -2.06% +14.12% -5.56%
75th Percentile £63,750 £61,250 £57,500
90th Percentile £75,772 £73,750 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North East

Job postings citing ITSM as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for ITSM in the North East

ITSM
Salary Trend in the North East

3-month moving average salary quoted in jobs citing ITSM in the North East.

Salary trend for ITSM in the North East

ITSM
Salary Histogram in the North East

Salary distribution for jobs citing ITSM in the North East over the 6 months to 5 May 2024.

Salary histogram for ITSM in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North East region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +4 27 £42,137 -11.29% 10
Durham -4 5 - - 1
Northumberland - 3 £42,407 -
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) SharePoint
2 4 (11.11%) Microsoft Exchange
3 2 (5.56%) Oracle SOA Suite
4 1 (2.78%) Exchange Server 2013
4 1 (2.78%) Skype for Business
Applications
1 5 (13.89%) Microsoft Excel
Business Applications
1 5 (13.89%) NEC Housing
Cloud Services
1 6 (16.67%) Azure
2 4 (11.11%) Microsoft 365
3 3 (8.33%) AWS
3 3 (8.33%) Cloud Computing
3 3 (8.33%) GCP
3 3 (8.33%) Power Platform
4 1 (2.78%) Azure DevOps
4 1 (2.78%) Azure Key Vault
4 1 (2.78%) Azure Logic Apps
4 1 (2.78%) Azure Monitor
4 1 (2.78%) Azure Service Fabric
4 1 (2.78%) GitHub
4 1 (2.78%) Power Automate
4 1 (2.78%) PowerApps
4 1 (2.78%) Serverless
Communications & Networking
1 3 (8.33%) Network Security
2 2 (5.56%) WAN
3 1 (2.78%) Firewall
3 1 (2.78%) LAN
3 1 (2.78%) Remote Desktop
3 1 (2.78%) Skype
Database & Business Intelligence
1 4 (11.11%) SQL Server
2 3 (8.33%) Power BI
3 2 (5.56%) MongoDB
3 2 (5.56%) MySQL
4 1 (2.78%) Amazon RDS
4 1 (2.78%) Data Hub
4 1 (2.78%) Data Lake
4 1 (2.78%) Data Warehouse
4 1 (2.78%) Metadata
4 1 (2.78%) Relational Database
Development Applications
1 3 (8.33%) JIRA
General
1 12 (33.33%) Public Sector
2 11 (30.56%) Finance
3 10 (27.78%) Police
4 5 (13.89%) Local Government
4 5 (13.89%) Social Skills
5 3 (8.33%) Analytical Skills
6 2 (5.56%) Inclusion and Diversity
6 2 (5.56%) Influencing Skills
6 2 (5.56%) Law
7 1 (2.78%) Financial Institution
7 1 (2.78%) Games
7 1 (2.78%) Manufacturing
7 1 (2.78%) Retail
Job Titles
1 15 (41.67%) Analyst
2 8 (22.22%) Senior
3 5 (13.89%) Change Analyst
4 4 (11.11%) Lead
4 4 (11.11%) Software Asset Manager
4 4 (11.11%) Software Manager
5 3 (8.33%) Applications Support
5 3 (8.33%) Developer
5 3 (8.33%) IT Manager
5 3 (8.33%) IT Services Manager
5 3 (8.33%) Product Owner
5 3 (8.33%) Senior IT Manager
5 3 (8.33%) Senior Manager
5 3 (8.33%) Senior Product Owner
5 3 (8.33%) Senior Service Manager
5 3 (8.33%) Service Desk Team Leader
5 3 (8.33%) Service Manager
5 3 (8.33%) Team Leader
6 2 (5.56%) Business Systems Analyst
6 2 (5.56%) Systems Analyst
Libraries, Frameworks & Software Standards
1 3 (8.33%) HTML
2 2 (5.56%) AngularJS
2 2 (5.56%) CSS
2 2 (5.56%) CSS3
2 2 (5.56%) HTML5
2 2 (5.56%) jQuery
2 2 (5.56%) LESS
2 2 (5.56%) React
2 2 (5.56%) Spring Boot
3 1 (2.78%) JSON
Miscellaneous
1 3 (8.33%) Enterprise Cloud
1 3 (8.33%) Product Ownership
2 2 (5.56%) Data Centre
2 2 (5.56%) Data Structures
3 1 (2.78%) CMDB
3 1 (2.78%) Management Information System
3 1 (2.78%) Renewable Energy
3 1 (2.78%) Security Operations Centre
Operating Systems
1 4 (11.11%) Windows
2 3 (8.33%) Windows Server
3 1 (2.78%) Windows 10
3 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 19 (52.78%) Service Management
2 16 (44.44%) Agile
2 16 (44.44%) ITIL
3 11 (30.56%) Coaching
4 9 (25.00%) Mentoring
5 7 (19.44%) Customer Service
5 7 (19.44%) Problem-Solving
6 6 (16.67%) Continuous Improvement
6 6 (16.67%) Cybersecurity
6 6 (16.67%) Service Delivery
7 5 (13.89%) Business Intelligence
7 5 (13.89%) Change Management
7 5 (13.89%) Impact Assessments
8 4 (11.11%) Asset Management
8 4 (11.11%) DevOps
8 4 (11.11%) ERP
8 4 (11.11%) Line Management
8 4 (11.11%) Software Asset Management
9 3 (8.33%) SIEM
9 3 (8.33%) Software Engineering
Programming Languages
1 4 (11.11%) PowerShell
2 3 (8.33%) SQL
3 2 (5.56%) Java
3 2 (5.56%) JavaScript
3 2 (5.56%) Python
3 2 (5.56%) Ruby
4 1 (2.78%) Bash
Qualifications
1 6 (16.67%) Security Cleared
2 1 (2.78%) BC Cleared
2 1 (2.78%) CCNA
2 1 (2.78%) CCNP
2 1 (2.78%) Cisco Certification
2 1 (2.78%) DBS Check
2 1 (2.78%) Degree
2 1 (2.78%) HND
2 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 5 (13.89%) Accessibility
2 3 (8.33%) NCSC
2 3 (8.33%) NIST
3 2 (5.56%) QA
4 1 (2.78%) Data Quality
System Software
1 3 (8.33%) IAG
2 2 (5.56%) Active Directory
3 1 (2.78%) Virtual Machines
3 1 (2.78%) VMware Infrastructure
Systems Management
1 1 (2.78%) FortiGate
1 1 (2.78%) Terraform
Vendors
1 16 (44.44%) Microsoft
2 7 (19.44%) ServiceNow
3 5 (13.89%) NEC
4 3 (8.33%) Oracle
4 3 (8.33%) Splunk
5 2 (5.56%) Autodesk
6 1 (2.78%) CheckPoint
6 1 (2.78%) Cisco
6 1 (2.78%) Citrix
6 1 (2.78%) Google
6 1 (2.78%) Meraki
6 1 (2.78%) Mitel
6 1 (2.78%) ScienceLogic
6 1 (2.78%) VMware