3 of 3 Remote Performance Metrics Jobs in the North East

smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver … enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with ...

collaborative environment that encourages team innovation and problem-solving. Develop and implement strategies to enhance service delivery and operational efficiency. Monitor project progress and performance metrics to ensure alignment with goals. Engage with stakeholders to gather feedback and drive continuous improvement. Lead training and development initiatives to enhance ...

aspects of SEO Work with developers to ensure that website code is optimised for search engines and that best practices are followed Monitor website performance metrics and use data to make data-driven decisions Stay up-to-date with the latest trends and best practices in technical ...