1 of 1 Remote Remote Desktop Jobs in the North East

related issues. Issue Diagnosis: Diagnose technical problems by gathering information from users, identifying the root cause of the issue, and determining appropriate solutions. Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress … to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the issue and troubleshooting steps taken. Remote Support: Provide remote support to users in different locations using remote desktop tools. User Training: Educate users on best practices and provide guidance on software and … Week Monday - Friday 9am-5pm. May require occasional evening or weekend work for maintenance or urgent support needs. You'll be based in an office environment with potential for remote work after successfully passing your probationary period. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 26th August 2025 Start Date Wednesday, 27th August 2025 Desired More ❯