3 of 3 Remote/Hybrid SLA Jobs in the North East

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. - Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. - Define compliance and regulatory strategy - partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...