1 to 1 of 1 Customer Requirements Jobs in North Lanarkshire

The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … standards, providing regular updates to key stakeholders at all levels. • Work with customers to provide product demonstrations, define their requirements for new features and enhancements and internally work with the rest of the team to develop, test and deploy these. • Provide support outside of normal business hours on a … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer’s workflow. • Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements more »